Small companies aren’t immune from workplace behavior problems. Some tips about what to accomplish about them.
Problem employees inevitably surface generally in most workplaces and small companies aren’t immune. Sometimes, the issues are obvious, such as for example attendance issues or failing to provide results. Other times, a workplace harbors a problem and you will possibly not immediately know the reason, says attorney Lisa Guerin, co-author of Coping with Problem Employees.
As a busy entrepreneur, you will have to make certain desired workplace behavior is clarified or reinforced for every new employee. Sometimes you will need patience if an unproductive employee behavior is due to troubles in the home. In other cases, the issues are so undesirable and worrisome, the employer must take swift, effective action to push away a major loss. Listed below are five types of problem employees and how to proceed about them.
1. THE INDEGENT Fit. Bibby Gignilliat, 51, leader of Parties that Cook in SAN FRANCISCO BAY AREA, thought she had hired successful but found her new employee’s customer-service skills definately not polished. "She kept saying things were ‘awesome’ and ‘totally cool’ and she’d use ‘like’ almost every other word, even after repeated coaching, making a bad impression on customers," Gignilliat says.
Gignilliat’s business of hosting parties with cooking classes — for a corporation’s team development exercise or as a great event at an exclusive home — takes a sophisticated group of skills to be deployed all at one time in heat of the action. This convenience of deft on-the-job maneuvering may also be hard to glean from a short hour roughly interview.
Gignilliat now works together with new employees for a three-month probationary period before determining whether she’ll hire them permanently. She’s also setup an internship policy to test employees before adding them to her staff.
Employers must make sure their expectations are obvious through written policies and performance reviews, Guerin says.
2. The Disappearing Act. Sometimes, problematic behavior crops up regarding the troubles emerging within an employee’s personal life. For instance, almost a year after Pac Team America president Eric Zuckerman, 30, gave a fresh employee time off to recuperate from injuries in a vehicle accident, she was arriving late to work, leaving early, and sometimes sneaking away at midday for long naps from his Paramus, N.J., merchandise display company. After unsuccessfully trying to go over the problem with her many times to find answers to accommodate her, he eventually had to fire her.
Spotty attendance might signal some of a variety of issues, from a problem in the home or job dissatisfaction, Guerin says. Talk to your employee privately to learn if she’s encountered a hard personal problem or faces a life transition, like a relationship breakup or an ill parent’s turn for the worse, and express sympathy. You may want to refer the worker to a worker assistance program if your health-insurance plan offers one within its package, she says. Or you can enlist an EAP provider to create such an application for your business. An EAP provider might offer counseling services by phone for only $18 a worker a year. (Check a national directory at eap.sap.com.) For more information about EAP programs, consult the web site of the Employee Assistance Society of THE UNITED STATES.
Remember: Employees with an individual or family ailment may be qualified to receive certain types of leave, according to the situation and the workplace’s state.
If your talk to the employee uncovers an underlying dissatisfaction together with your company, consider if he’s raising a workplace practice that could bear some improvement. Possibly the vacation policy was not clearly organized, and with summer approaching, he’s becoming resentful. If the chat reveals deep-seated dissatisfaction, possibly the employee must consider adjusting his attitude or if the work is an excellent fit. You might have to remind the employee that chronic and unexplained absences will be treated according to your company’s written attendance disciplinary policy.
3. The Scofflaw : Randy Cohen, 46, thought he previously hired a fresh employee who fit the energetic, open culture of his Austin, Texas, ticket brokerage, TicketCity. But soon the employee routinely ignored policy and procedures. Cohen found himself constantly correcting the young salesperson’s behavior in order that he didn’t alienate customers. "He made the business a couple of money, but he was a pain," says Cohen. In the last 21 years, Cohen says he’s had other employees who’ve bucked the guidelines, including drinking face to face.
Cohen now includes a policy of "firing fast" when he finds a worker who isn’t ready to follow rules. Legally speaking, a worker who partcipates in reckless behavior, such as for example driving dangerously or drinking face to face, can leave the employer responsible for the actions within the "course and scope of employment." So, in the event that you learn an employee is behaving in a manner that could put others at risk, immediately investigate the problem and impose discipline, if appropriate, Guerin says.
4. The Sour Apple: Negative employees who bad-mouth the business and its own leadership to fellow employees and even customers can disrupt morale. Cohen found one in his ranks after studying the naysayer from other employees. Eventually the individual left the business, but he says he wouldn’t be as tolerant again. "Someone like this really can hurt morale," he says.
Guerin suggests a frank discussion with negative employees. Avoid discussing personal characteristics, such as for example "you’re irresponsible and negative." Instead, state the problem and explain why it must change. For instance, "You complain about customers and work responsibilities. That is hurtful to customer relationships and morale and must stop. For those who have a problem together with your job or co-workers, follow our resolution policy for these issues."
Discontented employees who bad-mouth the business and its own leadership to fellow employees and even customers may take a toll. Any small enterprise might, within its growing pains, have a slipup that’s more apparent to workers in the company than outsiders. But excessive public grousing by a worker should be stopped.
5. The Filcher: Irrespective of their diligence in pre-hire screening, employers occasionally discover illegal activity by their workers. Vonda White, 46, recalls having an unsettling feeling about a worker at her Tarpon Springs, Fla., insurance-brokerage firm Collegiate Risk Management. He demonstrated a poor attitude and seemed distant in his day-to-day dealings with her. Eventually she discovered he previously copied the business’s database and was trying to greatly help a pal launch a competing company, White says.
Whether there can be an increase in shrinkage, the money drawer doesn’t accumulate, or a worker is stealing valuable information, theft can threaten your company’s important thing. Approach employee theft cases as whodunits — the data points to a problem however the culprit should be found, Guerin says. You may want to supervise employees more closely or install security systems to avoid theft. White installed software that prevents employees from copying large or multiple files. "With respect to the size of the theft, it could make sense to speak to an attorney or loss management specialist to select a technique," Guerin says.
In most cases, direct, clear communication may be the key to coping with most employee problems, says Guerin. Once you find a problem, it’s critical to do this instead of allowing it to fester and worsen.